Welcome to Gracefully Shirt’s FAQ section. We’ve compiled answers to common questions about our affordable, elegant fashion collections to make your shopping experience seamless.
Product Questions
What styles of clothing do you specialise in?
We offer thoughtfully designed women’s clothing with a focus on modest dressing, maternity-friendly options, and timeless classics. Our collections include dresses, shirts, skirts, tops, and swimwear with special categories like leopard print, petite sizing, and wedding guest attire.
Are your fabrics comfortable for everyday wear?
Absolutely! We’re particularly proud of our Cotton/Linen range which offers breathable, comfortable fabrics perfect for daily wear. Our collections are designed to combine style with comfort for real women’s lifestyles.
Do you offer plus sizes or petite options?
Yes! We have a dedicated “Petite” collection and many of our styles are designed with flexible sizing. Specific size availability is shown on each product page.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. All payments are processed through encrypted systems, and we never store your full payment details.
Shipping & Delivery
How long does delivery take?
We process orders within 1-2 business days. Delivery then takes:
- Standard Shipping: 10-15 business days via DHL/FedEx (£12.95)
- Free Shipping: 15-25 business days via EMS (orders over £50)
Do you offer international shipping?
Yes! We ship worldwide from our Edinburgh headquarters, except to certain Asian regions and remote areas. All international packages include tracking.
Can I track my order?
Certainly! You’ll receive tracking information once your order ships so you can follow its journey to your doorstep.
Returns & Exchanges
What’s your return policy?
We want you to love every piece. You may initiate returns within 15 days of receipt. Items must be unworn, with tags attached, in original packaging.
How do I return an item?
Please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple return process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment provider.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond within 24 hours on business days.
What’s your company address?
Gracefully Shirt is headquartered at 23 Hanover St, Edinburgh, GB EH2 2GS, United Kingdom.
Still have questions? We’re always happy to help at [email protected]. Thank you for choosing Gracefully Shirt – where we deliver not just clothing, but confidence and style.
Happy styling,
The Gracefully Shirt Team